I'm from Montana and my work brought me to Spokane Valley. One evening I noticed a nasty rotational growl coming from the front-end of my Silverado. Having been an auto technician and then service advisor in my younger years, I recognized I was nearing a catastrophic failure in my right front wheel bearing. Most shops are a week behind or more due to the industry technician shortage so I was preparing to have to leave the truck and rent a car to get home. Where I live, I have most of my work done at the dealership but found very mixed internet reviews on the one in Spokane Valley. Looking further, I found many positive reviews about Ray & Roy's and noted they're a second-generation shop so decided to call first thing at 7 am the next morning. When hearing my situation, Manager Shawn moved their busy schedule around and invited me to come at once. Fearing I may not make it across the Valley, he had two good towing companies a phone call away if needed. Fortunately, I was able to limp into the shop., where Shawn offered coffee, gave me their Wi-Fi password, and turned the heat up in the waiting area. Their technician quickly confirmed the problem was a wheel bearing failure and Shawn reviewed my options for either an American or Chinese-built hub assembly. I was back on the road in a couple of hours and at a fair price! I heartily recommend this business!