Thank you for the excellent brake service on our Smart. We will recommend you and we will continue to come back if the need arises. Fair prices, integrity, and putting the customers' needs first equals a positive experience. Thank you again. Rick and Beth Hansen
I'm from Montana and my work brought me to Spokane Valley. One evening I noticed a nasty rotational growl coming from the front-end of my Silverado. Having been an auto technician and then service advisor in my younger years, I recognized I was nearing a catastrophic failure in my right front wheel bearing. Most shops are a week behind or more due to the industry technician shortage so I was preparing to have to leave the truck and rent a car to get home. Where I live, I have most of my work done at the dealership but found very mixed internet reviews on the one in Spokane Valley. Looking further, I found many positive reviews about Ray & Roy's and noted they're a second-generation shop so decided to call first thing at 7 am the next morning. When hearing my situation, Manager Shawn moved their busy schedule around and invited me to come at once. Fearing I may not make it across the Valley, he had two good towing companies a phone call away if needed. Fortunately, I was able to limp into the shop., where Shawn offered coffee, gave me their Wi-Fi password, and turned the heat up in the waiting area. Their technician quickly confirmed the problem was a wheel bearing failure and Shawn reviewed my options for either an American or Chinese-built hub assembly. I was back on the road in a couple of hours and at a fair price! I heartily recommend this business!
After looking for a shop to service my GMC, my grandson told me about Ray & Roy's . I spoke to Shaun who was so helpful. Made a appointment. I had it in and the work was done quickly, I will recommend them to anyone. They are the best. An added plus I saved money and received much better service. Thanks Guys
Let me tell you this, I’ve been to at least 7 shops before I found Ray & Roy’s had terrible luck till I found this shop!! Everything they have fixed on my van has been excellent! No more oil leaks etc. Shaun is absolutely the best& most knowledgeable service manager I’ve ever met. I will never take any of my vehicles to any other shop, hands down, there honest to! Thanks Jim Wenzel Painting.