Shop Reviews & Testimonials - Ray & Roy's Repair, Inc.

Joe Caldwell

Customer Review

★★★★★

Had put off some maintenance work on a Toyota 4Runner with over 200,000 miles. Ray & Roy's completed the work timely and even dealt with an after-visit injector issue not related to the original work. Price was reasonable given the extensive work done. Kudos to Charlie and Shawn for great communications and work!

Thank you so much for the great work you did on my vehicle. My Jeep hasn't sound or ran that good since I bought it. The hard work that was put into getting my Jeep to perform its best is greatly appreciated. I cannot thank you enough, Shawn. I will recommend Ray and Roy's to everyone. UPDATE: Still love taking my Jeep there. Shawn and the crew have been amazing to work with. They all go above and beyond. I won't take my vehicle any where else and neither should you.

-Angel W. (5-star Google review)

5-Star Google Rating left by Birch M.

They have always done a good job for me, explained things well, and charge a reasonable price.

-Kevin W. (5-star Google review)

5-Star Google Review left by Scott W.

Always professional and courteous service

-Gordon S. (5-star Google review)

I asked around first, and was told by OTHER SHOPS to take my mint condition ‘88 Crown Victoria LTD to Ray & Roy’s for the servicing it required after sitting untouched in a collector’s museum for 10 years. That included replacement of the fuel pump, sending unit, all the fluids, and some associated gaskets. I’m also having them replace the serpentine belt. These guys obviously know what they’re doing. They’re fast, friendly, and their parts and labor charges are reasonable. Ray & Roy’s Auto Repair is my new go-to shop—no doubt about it. Five stars all the way!

-Charles F. (5-star Google review)

Love Ray and Roy's..Great service..

-Linda T. (5-star Google review)

Quality repairs and maintenance by very professional staff.

-Stephen L. (5-star Google review)

Have used Ray & Roy’s service for years . Always professional, skilled, warrantied Nobody is better than R & R! First cabin. Homer

-Homer B. (5-star Google review)

This is a great repair shop. We've done business with them for about 40 years and have always received great service.

-Tom T. (5-star Google review)

There are not enough stars to mark down for these guys! They are not only competent and proficient at what they do but also caring and compassionate and just plain wonderful human beings. Hats off to Ray & Roy's Repair!

-Rose L. (5-star Google review)

Penny Livingston

Customer Review

★★★★★

Our van was acting up after we left Target late afternoon on New Year's Eve, so we headed to Ray and Roy's right down the street, west of Target. By the time we reached the parking lot, it just quit. The shop was closed, so we put the van key in their door slot. When Monday morning came around, they called, found the problem, ordered parts and the van was ready by 2 pm. We were very happy with their service.

Penny Livingston

Customer Review

★★★★★

Ray foley

Customer Review

★★★★★

Ray and Roy's are great!! Very sharp fellas, accurate diagnosis. Very professional capable men that get your rig back on track, thank you guys. Can always count on ya. I highly recommend,

I've been using Ray and Roys service for 25 years and they are the only place all take both my cars. They fix it right every time I take it in. Feel totally comfortable for anything to do with my rigs.

- Jessica J. (5-star Google review)

5-Star Google Rating

- Donald T.

Great service and communication. (5 star review on Google)

- Beverly T.

Rick Hansen

Customer Review

★★★★★

Thank you for the excellent brake service on our Smart. We will recommend you and we will continue to come back if the need arises. Fair prices, integrity, and putting the customers' needs first equals a positive experience. Thank you again. Rick and Beth Hansen

Ed Croymans

Customer Review

★★★★★

I'm from Montana and my work brought me to Spokane Valley. One evening I noticed a nasty rotational growl coming from the front-end of my Silverado. Having been an auto technician and then service advisor in my younger years, I recognized I was nearing a catastrophic failure in my right front wheel bearing. Most shops are a week behind or more due to the industry technician shortage so I was preparing to have to leave the truck and rent a car to get home. Where I live, I have most of my work done at the dealership but found very mixed internet reviews on the one in Spokane Valley. Looking further, I found many positive reviews about Ray & Roy's and noted they're a second-generation shop so decided to call first thing at 7 am the next morning. When hearing my situation, Manager Shawn moved their busy schedule around and invited me to come at once. Fearing I may not make it across the Valley, he had two good towing companies a phone call away if needed. Fortunately, I was able to limp into the shop., where Shawn offered coffee, gave me their Wi-Fi password, and turned the heat up in the waiting area. Their technician quickly confirmed the problem was a wheel bearing failure and Shawn reviewed my options for either an American or Chinese-built hub assembly. I was back on the road in a couple of hours and at a fair price! I heartily recommend this business!